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GRV-016コマーシャルおよびオペレーションハイブリッド（香港）
Customer Success Manager (Hong Kong)
Own the success of the Drusus subscriber base in Hong Kong and the wider Asian region: onboarding, retention, expansion, and the relationship management that the institutional tier in particular requires.
報酬： HK$420,000 to HK$680,000 base, plus equity
本コンテンツは英語のみでのご提供となります。
役職について
A subscription product depends on the success of its subscribers in a way that a one-time product does not. For the institutional tier in particular, the relationship is closer to a B2B partnership than to a consumer subscription. This role exists to make that relationship work for the Asian subscriber base.
職務内容
- Own the subscriber-success function for the Hong Kong and Asian subscriber base.
- Lead the onboarding of institutional subscribers; ensure they extract the analytical value the tier is built to provide.
- Drive the retention of paid subscribers through the structural engagement work that retention depends on.
- Identify expansion opportunities (additional users, tier upgrades, volume arrangements) and lead the commercial conversations.
- Synthesise the subscriber feedback and channel it to product, engineering, and editorial.
求める人物像
- Five or more years of customer success, account management, or relationship-management experience in B2B SaaS or financial services.
- Cantonese, Mandarin, and English fluency.
- Strong analytical and written communication skills.
- Disciplined approach to relationship management and the structured engagement work it requires.
歓迎要件（必須ではありません）
- Prior fintech or analytical-product customer-success experience.
- Financial credential (CFA, FRM, or comparable).
ご応募方法
件名に参照コード careers@gravenos.com を引用のうえ GRV-016 までお願い申し上げます。簡潔な添え状、職務経歴書または同等のご経歴記録、ならびに関連すると思われる作品をご同封ください。お返事いたします。