Customer Success Manager (Hong Kong)

직무 소개

A subscription product depends on the success of its subscribers in a way that a one-time product does not. For the institutional tier in particular, the relationship is closer to a B2B partnership than to a consumer subscription. This role exists to make that relationship work for the Asian subscriber base.

담당 업무

• Own the subscriber-success function for the Hong Kong and Asian subscriber base.
• Lead the onboarding of institutional subscribers; ensure they extract the analytical value the tier is built to provide.
• Drive the retention of paid subscribers through the structural engagement work that retention depends on.
• Identify expansion opportunities (additional users, tier upgrades, volume arrangements) and lead the commercial conversations.
• Synthesise the subscriber feedback and channel it to product, engineering, and editorial.

우리가 찾는 것

• Five or more years of customer success, account management, or relationship-management experience in B2B SaaS or financial services.
• Cantonese, Mandarin, and English fluency.
• Strong analytical and written communication skills.
• Disciplined approach to relationship management and the structured engagement work it requires.

있으면 도움이 되지만 필수는 아닌 것

• Prior fintech or analytical-product customer-success experience.
• Financial credential (CFA, FRM, or comparable).